I thrive on the challenge of understanding what supports people and what hinders them. 

My journey in qualitative user experience research began when I asked a friend at the Exploratorium, the premier hands-on science museum, how they made difficult concepts accessible. The answer to this question led me to volunteer work, which turned into paid roles and promotions. At the museum, I had the privilege of leading research projects, interviewing diverse individuals, and working with clients globally. 

I've recently been engaged in civic projects, untangling the complexities of governmental systems and leveraging the power of incremental improvements. 

This work is both personal and professional, as my neurodiverse daughter reminds me daily of the importance of clear and simple services.

I bring years of experience to projects where I collaboratively design evidence-based solutions for challenging problems that affect everyone.

I see opportunities everywhere I look

  • With my parents...

    When my father-in-law, a Vietnam Vet, almost threw his iPad in frustration, we worked together to figure out a mental model that helped demystify new tech and developed and iterated a personalized set of instructions.

  • On a hike...

    I’m delighted when I come across a product or service that accommodates a range of needs. I was reminded of this when I came upon a cattle grate recently. No crossing for sheep and cows. People and trucks, come on through.

  • At the store...

    When covid changed the way we all stood in line at the supermarket, I took notice. I embarked on my own service design project to explore why the everyone-in-one-line system had improved efficiency for customers.